Terms

Description

CLIENT, DRIVER, USERS SERVICES AGREEMENT

This Client and Driver ("Users") Services Agreement (“Agreement”) is entered into between the Client and the Driver ("Users”) and AmRide, LLC (“AmRide”) and shall govern all driving services facilitated by AmRide for the benefit of the Client. The terms “Client,” “Driver,” and “Users” may be used interchangeably or collectively as appropriate. For good and valuable consideration, the Users and AmRide agree as follows:

Drivers engaged through AmRide are independent contractors and not employees or agents of AmRide. All Users acknowledge and accept this classification. AmRide shall make commercially reasonable efforts (but does not guarantee) to connect the Client with a qualified Driver as requested. All Users expressly agree to comply with the current Terms and Conditions published on AmRide’s website (as amended periodically), which include provisions regarding insurance, rates, cancellations, payments, privacy, and conduct. The Users agree to remain informed of such Terms and Conditions upon each use of AmRide's services.

  1. Users represent and warrant that they maintain active and valid automobile liability insurance meeting the greater of: (a) the statutory minimum coverage in the Users’ applicable state or (b) $50,000 per person / $100,000 per accident for bodily injury and $50,000 for property damage, including collision, comprehensive, and uninsured/underinsured motorist coverage. The Users acknowledge that their insurance is primary, and any coverage provided by AmRide, if any, is expressly secondary and limited. The Users affirm there are no exclusions in their policies that would restrict coverage for AmRide or its Drivers, and that such policies are in full force and effect during the period of service.
  2. The Users acknowledge that AmRide is relying on the above insurance representations in providing services. Users shall immediately notify AmRide in writing of any material changes to their insurance status, coverage, or terms.
  3. The Users represent that their vehicle is safe, roadworthy, and maintained in accordance with manufacturer guidelines, and that they are not aware of any hazardous conditions related to their vehicle. Users confirm they hold legal title to or lawful possession of the vehicle, and that it is properly registered with the applicable state motor vehicle authority. Users agree to promptly notify AmRide of any change in the vehicle’s condition, title, or registration status.
  4. The Users agree that their personal automobile insurance policy shall serve as the primary source of coverage for liability, collision, comprehensive, and uninsured motorist claims. AmRide’s liability, if any, for claims resulting from negligence or any other cause shall be strictly limited to the lesser of the Users deductible or $2,500.00.
  5. The Client acknowledges that AmRide’s services are limited solely to the act of driving the Client, designated passengers, or the Client’s vehicle to a specified destination. AmRide is not responsible for and shall not be obligated to assist with ingress or egress from the vehicle or any structure. Driving services commence upon the initiation of driving by the assigned Driver and conclude upon reaching the destination.
  6. Where the Client requests service involving a vehicle not owned by them, the Client warrants they are legally authorized to use such vehicle and that all representations in this Agreement apply equally to that vehicle.
  7. The “Services” provided under this Agreement include but are not limited to Driver by the Hour, AmRideGo, GoElite, AmRideXL, Designated Driver, and Long Distance Transportation. Users shall create and maintain a single User account with AmRide. AmRide retains the right to disable duplicate accounts. AmRide will facilitate connections between Drivers and Clients based on factors including availability, proximity, route efficiency, and User preferences. AmRide does not guarantee matches. Both Drivers and Clients reserve the right to decline any match. Users affirm that their insurance remains primary and shall maintain coverage as set forth in Section 1. AmRide expressly disclaims liability for any damage to the vehicle at any point before, during, or after service. AmRide, through its self-insurance, may offer up to $2,500 in total contingent coverage for verified incidents during provision of services.
  8. Should the Client wish to directly employ or contract any AmRide sales representative, customer service representative, or driver within six (6) months following the last day of service, the Client shall pay to AmRide a conversion fee of $5,000 as liquidated damages. This applies regardless of employment classification or the representative’s status with AmRide at the time of hire.
  9. AmRide representatives and drivers shall not accept offers of direct employment or services from any AmRide Client for a period of six (6) months following the last service date. Any violation shall result in payment of liquidated damages to AmRide, calculated as the greater of: (i) 1.5 times total compensation received from the Client or (ii) $2,500 per Client. This provision survives termination of affiliation with AmRide.
  10. Any dispute, claim, or controversy arising from this Agreement, the services provided, or any incident involving the Users or their vehicle shall be submitted to final and binding arbitration administered by the American Arbitration   Association in accordance with its Commercial Arbitration Rules. Venue shall be Tampa, Florida. If AmRide is the prevailing party, it shall recover its attorneys’ fees and costs.
  11. USERS HEREBY RELEASE, INDEMNIFY, DEFEND, AND HOLD HARMLESS AmRide and its officers, directors, managers, members, employees, agents, and independent contractors from any and all liabilities, damages, injuries (including death), claims, demands, causes of action, and costs arising out of or in connection with the services, whether arising in tort, contract, or otherwise.
  12. Users affirm that they have carefully read, understood, and voluntarily accepted this Agreement. All representations made herein are truthful and complete.
  13. AmRide reserves the right to revise this Agreement at any time without prior notice. Continued use of AmRide services, app, or website constitutes acceptance of the amended Agreement.
  14. NATURE OF SERVICES; LONG DISTANCE TRANSPORTATION; PROHIBITION ON RIDESHARE ACTIVITY AmRide, LLC is not a rideshare service. AmRide specializes in long distance transportation, which shall be defined exclusively by AmRide based on internal service criteria, including but not limited to mileage, duration, geographic scope, and service area boundaries. All rides must be arranged in advance through a representative and are subject to availability, route optimization, and approval by AmRide representatives. All rides must be pre-scheduled exclusively through authorized AmRide representatives or through AmRide’s official systems. The scheduling of rides through direct communication between Clients and Drivers, including but not limited to phone calls, text messages, emails, applications or third-party applications, is strictly prohibited and constitutes a material breach of this Agreement. Any unauthorized direct arrangement between a Client and Driver outside of AmRide’s approved channels is grounds for immediate suspension or termination of services and may result in the imposition of liquidated damages as set forth in Sections 8 and 9. The AmRide platform, mobile application(s), and related technologies are provided solely for the convenience of Users and shall not be used to independently schedule, confirm, or modify rides. All logistics, dispatching, and coordination are managed centrally by AmRide’s proprietary systems and qualified personnel to ensure safety, compliance, and service consistency.

    Short-distance rides may be available only by separate written agreement or contract, subject to AmRide’s discretion and prevailing terms.

COMPLIANCE WITH LAWS AND PROHIBITED CONDUCT

The Users represent, warrant, and covenant that they shall comply with all applicable federal, state, and local laws, statutes, ordinances, and regulations in connection with their use of the Services provided by AmRide. The Users further agree not to use, solicit, or authorize AmRide or any of its Drivers or representatives to participate in or facilitate any illegal, fraudulent, dangerous, or unlawful activity, including but not limited to:

  • Transportation of contraband, illegal substances, weapons, or unauthorized passengers;
  • Commission or facilitation of any criminal activity or violation of traffic, safety, or licensing laws;
  • Use of forged, invalid, suspended, or revoked identification, driver's licenses, or vehicle registrations;
  • Misuse of the Services for the purposes of stalking, harassment, surveillance, or any other activity deemed threatening, abusive, or unlawful.

AmRide strictly disclaims any responsibility or liability for unlawful or prohibited conduct engaged in by the Users or any third party. Users shall be solely responsible for any legal consequences resulting from their conduct, whether direct or indirect, and agree to indemnify, defend, and hold harmless AmRide, its affiliates, officers, directors, managers, employees, agents, and independent contractors from any and all liabilities, claims, losses, penalties, costs, or damages (including attorneys’ fees) arising out of or related to such conduct.

AmRide reserves the right, in its sole discretion and without notice, to terminate or suspend any User’s access to the Services if AmRide reasonably suspects or determines that the User has engaged in any conduct prohibited under this Agreement or under law.

Duty to Report Unlawful or Suspicious Activity

Users (including both Clients and Drivers) have an affirmative obligation to promptly report to AmRide and the appropriate law enforcement or regulatory authorities any actual, suspected, or attempted:

  • Criminal conduct or illegal activity,

  • Violation of applicable laws, rules, or regulations,

  • Threats to public safety,

  • Abuse, harassment, or violence occurring in connection with the Services,

  • Unauthorized or fraudulent use of a vehicle, payment method, or AmRide’s platform,

  • Possession, transport, or use of illegal substances or weapons,

  • Impersonation, falsification of documents, or misrepresentation of identity,

  • Conduct that may endanger passengers, Drivers, AmRide personnel, or the general public.

Reports to AmRide shall be made as soon as reasonably practicable via its official communication channels (e.g., customer support email, hotline, or mobile app), and shall include any known relevant details.

Failure to report such conduct may be deemed a material breach of this Agreement, and may result in the suspension or permanent termination of the User’s access to AmRide’s services.

AmRide shall not be liable for any unlawful or criminal acts committed by Users, and expressly disclaims any duty to investigate or police such conduct unless required by applicable law. Users acknowledge that they remain solely responsible for their actions and compliance with the law, and agree to cooperate fully in any investigation conducted by AmRide or government authorities.

POLICIES, FEES & CHARGES, DEPOSITS, REFUND POLICY, DISCOUNT POLICY, SERVICE AREA

Reservation & Confirmation Policy:
Confirmation of a reservation occurs only upon driver assignment. Users will receive notifications via email, phone, SMS, or app. Reservations remain subject to availability and are not guaranteed until a driver has been officially assigned.

Quoted Fares, Charges, Deposits, Reservation Cancellation, Changes and No-Show Policy:
Policies vary by service type. Most services may be cancelled up to 60 minutes prior to scheduled pickup without penalty. Holiday and high-volume period cancellations require 48-hour notice. Standard cancellation fee: $50. High-volume fee: $75. Long Distance Transportation minimum cancellation fee: 25% of the quoted fare plus incurred expenses. Charges are applied at the time of booking, with adjustments handled post-service. Client agrees to remit any outstanding balance within 24 hours post-service. Refunds are processed within five (5) business days.

Fare Adjustments:
Base fare includes distance, duration, wait time, time of day, and admin fees. GPS tracking is used when available; if unavailable, estimates are used. Fare estimates are not binding and may vary due to traffic, detours, or misuse of service.

Refund Policy:
Gift certificates, prepaid hours, and blocks of hours are non-refundable and non-transferable. Refunds related to Long Distance Transportation are issued based on actual incurred costs and are reviewed on a case-by-case basis.

Discount Policy:
Discounts are not valid during holidays or other high-demand periods as determined by AmRide.

Usage Charges:
Charges commence at the scheduled reservation time. To avoid wait-time charges, Users are advised to be ready at the scheduled pickup time.

Independent Contractor Acknowledgment:
All Drivers are Independent Contractors. Users expressly acknowledge and agree to this classification.

Tipping Your Driver:
A gratuity of 20% is recommended. All payments must be made to AmRide. Do not pay Drivers directly or share payment credentials.

Service Area:
Service areas are subject to change. All pickups require advanced reservations through a representative and are contingent on driver availability.

Fees and Payment:
All reservations must be prepaid. Adjustments for additional charges are due within 24 hours. Client authorizes AmRide to charge the designated payment method on file. Failure to remit timely payment will result in late fees, interest, legal action, and associated recovery costs as determined by AmRide.

Important: For your protection, do not pay Drivers directly or share your personal information or credit/debit card information with Drivers.

Privacy Policy